Along the lines of being dedicated to customer satisfaction, and 'digging in' to wrestle with a real problem… there is a serious issue that needs to be fixed regarding order forms.

Recently a new variable name was introduced for the name of the form when customers use the “Pass Person's info to “Thank You” page url” option. The developers chose to use the variable name for the form and call it 'name'.

Result is that if you pass that info to a WordPress based 'Thank You' page, then WordPress will issue a 404 error. We have made tech support aware of this issue and have been told that we need to host the order forms on our own site so that we can control what is passed in the URL to the 'Thank You' page.

My suggestion is that y'all change the 'name' variable to something a lot more unique – perhaps 'isformname' and do it quickly.

Thanks for providing an open and transparent environment where real customers can read and comment.

Along the lines of being dedicated to customer satisfaction, and 'digging in' to wrestle with a real problem… there is a serious issue that needs to be fixed regarding order forms.

Recently a new variable name was introduced for the name of the form when customers use the “Pass Person's info to “Thank You” page url” option. The developers chose to use the variable name for the form and call it 'name'.

Result is that if you pass that info to a WordPress based 'Thank You' page, then WordPress will issue a 404 error. We have made tech support aware of this issue and have been told that we need to host the order forms on our own site so that we can control what is passed in the URL to the 'Thank You' page.

My suggestion is that y'all change the 'name' variable to something a lot more unique – perhaps 'isformname' and do it quickly.

Thanks for providing an open and transparent environment where real customers can read and comment.