transparency
Staying True to Your Customer
Last week, I had an email exchange with a customer, Alex Charfen. At first, I didn’t think the exchange was terribly special, but then he tweeted and wrote to me, “Clate I am more impressed by this email than with any communication I have received from a vendor in a long time.” What did I [...]
Progress on Our ‘09 Annual Priorities
As promised a couple weeks ago, I wanted to provide a little update on how we’re doing with each one of our 2009 annual priorities. It’s important to me to maintain this transparency and open communication as to the progress we’re making together to revolutionize the way small businesses grow.
As you know, I’m very proud [...]
Annual Priorities at Infusionsoft (‘09)
Not too long ago, I shared our planning methodology with you about Infusionsoft. I talked about our Strategic Intent, Primary Objective, Strategies, Annual Priorities, Quarterly Tactical Operating Priorities (TOPs) and SMARTs. I decided to take a moment to tell you about how this planning methodology plays out at Infusionsoft and tell you about the progress [...]
