feedback
Customer Support and Satisfaction
I’ve received some great comments on my previous blog entry, Customer Help: Phone vs. Online Support and the consensus seems to be, we need both. Can you believe it’s March already? Well, I’m going to follow up to your thoughts on my last entry.
Customer Help: Phone vs. Online Support
I read an article titled, “Phone vs. Email: What the customer wants” from an industry newsletter and it started me thinking… What do Infusionsoft customers want?
Recently, we added a new way, through our Fusebox, to submit your cases online in December ‘08. Good news to report, as last week, 40% of customers did just that. [...]
Got a Great Idea for Infusionsoft?
As a popular Web application that many small business owners use to grow their business, we receive many requests to add features or change the ones we have. We’re trying something new to empower all Infusionsoft clients (and even non-clients) to help them.
Infusionsoft Update: Build 13.1
Last night, we deployed an update to our clients which included many bug fixes, refinements and introduced several new features. We pride ourselves on providing software which can not only automate your marketing, but make the lives of entrepreneurs easier. In an effort to check the pulse, we’d like your feedback on the latest release [...]
We’d Like Your Help
You might recall from Clate’s entry yesterday that we plan to change the Infusionsoft Blog quite a bit. We’d like to gather your feedback in order to better understand your interests regarding what you want on our blog. We have several great ideas lined up but we would really appreciate your help in helping us, [...]
