feedback
Want Your Feedback: Our Blog
Hi, folks. It’s been almost a year since I took over the Infusionsoft Blog, where Clate handed me the keys to car. I want to share that it’s been very rewarding and valuable to be able to regularly provide you with updates on the blog about our company, marketing tips and discussion that is relevant [...]
‘Don’t Judge By Issues, Judge by Resolution’
In this day and age of transparent customer communications made more apparent thanks to Twitter, Facebook, blogs, forums and the many forms of social media, businesses and customers are carrying on conversations right there for the entire world to see.
In an effort to shed light on how Infusionsoft is utilizing the latest forms of communication [...]
Big Business (Tries to) Go Small
A couple weeks ago, Dave and I were invited to attend the Warrillow Summit in Las Vegas, which focused on connecting big business companies around small businesses needs, interests and demands. We met many great folks there, but something got me fired up enough to stand on my virtual soapbox and get it off my [...]
Customer Support and Satisfaction
I’ve received some great comments on my previous blog entry, Customer Help: Phone vs. Online Support and the consensus seems to be, we need both. Can you believe it’s March already? Well, I’m going to follow up to your thoughts on my last entry.
Customer Help: Phone vs. Online Support
I read an article titled, “Phone vs. Email: What the customer wants” from an industry newsletter and it started me thinking… What do Infusionsoft customers want?
Recently, we added a new way, through our Fusebox, to submit your cases online in December ‘08. Good news to report, as last week, 40% of customers did just that. [...]
