discussion
What Makes a CRM solution ‘Social’?
I’ve been interested in helping to propel our marketing automation software to become more “social,” but have been stumped at deciding exactly which features are worth the effort to produce for our customers. I’ll share my thoughts on what it takes for a CRM application to be “social” with their customers and invite you to [...]
Poll: Entrepreneurs or Small Business Owners
We often say ‘entrepreneurs’ and ’small business owners’ when we talk about the segment of folks who run their own business or who create new ways to monetize products, services or experiences. We have one simple question, which will likely ignite a swell of healthy debate — are you a small business owner or an [...]
Customer Support Expectations
There are a number of things you can expect living out here in the desert of Arizona such as snakes, scorpions, and lots of dirt and dust just to name a few. But one thing you really wouldn’t expect, or even anticipate happening, is snow. So when I was snowed in yesterday it gave me [...]
