customers
We’ve Opened Our Doors to Public Tours
A while back, I remember seeing an invitation from Zappos to tour their facility just outside of Las Vegas. Some of our employees went to check it out and came back with some amazing ideas on culture, transparency, service and wowing visitors. One of the concepts we adopted was the idea of providing public tours, which [...]
The Double Your Sales Club Wall, Featuring YOU!
Talk about the writing is on the wall — we did it again! We’ve completed putting together our Double Your Sales Club Wall, which will feature customers who have doubled their sales. It’s not just a dream, it’s a goal, it’s attainable and we want you on it.
Launching Your First Campaign
To help customers (or would-be) customers feel more comfortable at jumping into the software, we always strive to educate about the basics of an effective campaign. In essence, the software is a like an auto mechanic’s toolbox with a ton of drawers with tools in it. I decided to ask our own Brandon Steinweg for [...]
Social Media is Not (Just) Twitter & Facebook
I regularly talk with entrepreneurs and small businesses who are getting started with social media with their business. There’s a bit of a culture divide in understanding the application of social media and howit matters in their business.
Several people feel Twitter and Facebook are the only places to setup a social media presence for their [...]
Have You Defined Your Customer Profiles?
Understanding your customers is probably the most important aspect of providing outstanding customer service. Not only that, knowing what characteristics, interests and needs will help you be able to market to them more effectively. Are you defining your customer profiles or are your customers profiling you?
Customers, are YOU our next success story?
About 18 months ago, we set out to prove to the world that Infusionsoft actually grows small businesses. We created a contest and the winner would receive the assistance of our marketing team for three months. Our guarantee was business would be able to double sales within those three months.
We did it. And, you’ve probably [...]
Three Small Business Website Mistakes
It’s safe to assume that most small businesses have a Website, and hopefully they have a few goals with their site – such as prospect education, demand generation, eCommerce or customer resources. We’ve seen many small business Websites and observed common mistakes they make.
Keep reading to see if you have a weak site and how [...]
