customer support
5 Customer Support Changes You’ll Love
I’m happy to share a handful of updates pertaining to our customer service that we provide to all Infusionsoft users. The changes we’ve made will result in better service, faster response and overall a thumbs up from you if you ever need help with Infusionsoft — consistently.
Charge for Support? No Way!
At Infusionsoft, we frequently monitor the buzz in our space and witnessed several concerns from growing small businesses who use one of our respected competitors. A couple days ago, they axed their support offering for loyal customers. We understand how critical it is to deliver support to entrepreneurs — especially during a tough economy. Read [...]
Customer Support and Satisfaction
I’ve received some great comments on my previous blog entry, Customer Help: Phone vs. Online Support and the consensus seems to be, we need both. Can you believe it’s March already? Well, I’m going to follow up to your thoughts on my last entry.
Customer Help: Phone vs. Online Support
I read an article titled, “Phone vs. Email: What the customer wants” from an industry newsletter and it started me thinking… What do Infusionsoft customers want?
Recently, we added a new way, through our Fusebox, to submit your cases online in December ‘08. Good news to report, as last week, 40% of customers did just that. [...]
