Customer Service
Staying True to Your Customer
Last week, I had an email exchange with a customer, Alex Charfen. At first, I didn’t think the exchange was terribly special, but then he tweeted and wrote to me, “Clate I am more impressed by this email than with any communication I have received from a vendor in a long time.” What did I [...]
Got a Success Story to Tell? We can Help!
Have you used Infusionsoft to achieve your definition of success? Jumpstart struggling sales for a thriving business? Turn your Web traffic into new customers? Save hours to spend with your family? Put your company on auto-pilot so you can finally buy the pony you’ve always wanted? We have an offer you simply can’t refuse.
Slow Web Forms? Our Special Forces to the Rescue!
During the Glazer-Kennedy Info-Summit a few weeks ago in Atlanta (see my earlier post here), one of our talented sales representatives, Jordan Hatch, made me aware of something from one of our customers was experiencing: slow Web forms. Web forms are used to capture leads from your website and put them into your customer database [...]
Are You Neglecting Your Repeat Customers?
For a number of companies, marketing activities strongly focus on lead-generation to attract customers. We know this activity is often necessary to grow a business; however, this can be a turn-off for existing customers who would like to become repeat customers.
I’ll describe how you could take advantage of this in your business. You could be [...]
5 Lessons from the Airline Industry for Entrepreneurs
Today, I traveled into New York today and spent practically my entire day in an aluminum can, at 30,000 feet traveling about 530MPH. I flipped open my laptop to share a few observations about service, price and the overall customer experience and how you could implement a few principles shared by the airline industry. These [...]
Social Media is Not (Just) Twitter & Facebook
I regularly talk with entrepreneurs and small businesses who are getting started with social media with their business. There’s a bit of a culture divide in understanding the application of social media and howit matters in their business.
Several people feel Twitter and Facebook are the only places to setup a social media presence for their [...]
Charge for Support? No Way!
At Infusionsoft, we frequently monitor the buzz in our space and witnessed several concerns from growing small businesses who use one of our respected competitors. A couple days ago, they axed their support offering for loyal customers. We understand how critical it is to deliver support to entrepreneurs — especially during a tough economy. Read [...]
