Customer Service
Why We Love to Hate Social Media
I won’t be the first to tell you most company executives have a love-hate relationship with Twitter. When the people love you and say it publicly, well… as a marketer you can’t help but bounce around like a jubilant schoolgirl. However, when your company goofs in some big (or small) way and it doesn’t go [...]
The Infusionsoft Success Path, Revisited.
When did the last software purchase provide you a complete guide to using it effectively? None that I can think of. We’re making a few changes (and have made) to our Success Path, formerly the ‘Double Your Sales Success Path’, so all new users receive this guide so they are successful.
You might recall our previous [...]
5 Customer Support Changes You’ll Love
I’m happy to share a handful of updates pertaining to our customer service that we provide to all Infusionsoft users. The changes we’ve made will result in better service, faster response and overall a thumbs up from you if you ever need help with Infusionsoft — consistently.
Do You Have a Henry? JetBlue Does!
Yesterday I hopped on a JetBlue flight from Phoenix to New York for Ramon Ray’s 12 Hours of Tech conference. The experience was something worthy of noting. Let me share it with you. It might change how you approach your business.
5 Question Friday: Derek Solomon
This week’s 5 Question Friday is about one of our passionate account managers, Derek Solomon. Derek wows customers with his empathetic, caring and genuine customer service. When he’s not handling customer service matters, he’s outdoors and loves to have fun in the beautiful (and hot) Arizona weather. I invited him to do a quick email [...]
The Path to Double Your Sales
A couple weeks ago, I blogged about InfusionCon and introduced the Double Your Sales Success Path. For me, this path is super exciting and gets me all fired up. I’ll share why.
At Infusionsoft, we are small business growth experts. We know how to help small businesses grow smart and fast. And we’ve boiled it down to [...]
Staying True to Your Customer
Last week, I had an email exchange with a customer, Alex Charfen. At first, I didn’t think the exchange was terribly special, but then he tweeted and wrote to me, “Clate I am more impressed by this email than with any communication I have received from a vendor in a long time.” What did I [...]
