Comments on: Cash is King, Mantra of Small Business

By: Anthony Mallgren

Anthony Mallgren — Mon, 25 May 2009 17:17:42 +0000

While I’m all for automating business processes and cutting operating costs through more intelligence and process automation, I think that it is important to underline the value of connections. Many times, maintaining a high level of cash on hand depends on a full pipeline and a full pipeline depends on connections with all different industries and a diverse set of resources.

Maybe it is worth it every once in a while to throw work to a resource, even if they are temporary, for the sole reason of developing another valuable asset. We, small business owners, need to be careful of the fact we are not suffacating our companies due to an inadequate ecosystem.

FYI – I am part of a technology consulting firm (http://www.disruptivetechnologyllc.com), so I agree with your point 100%. Just wanted to play devil’s advocate to provide a balanced picture.

By: Adam Ross

Adam Ross — Wed, 04 Jun 2008 13:29:32 +0000

Thank you for your comments Ash, you hit on a great point which is the use of multiple technologies to solve the age old issue of resources. A very well put together web site that educates your prospects as to what you do without them having to phone you is very important.

I believe the ultimate goal for anyone running a small business would be to get the prospect to “buy” their product or service without ever having to use human capital. Boy, wouldn’t that be great for the business owners, however when we get to that point, all of us “buyers” will have to get used to the numbness of less human interaction!

By: Ash Clarke

Ash Clarke — Mon, 02 Jun 2008 23:32:28 +0000

Your comments are 100% correct, more staff is not necessarily the answer. A better business
system and practices can avoid the need for expensive staff and in the end improve the bottom
dollar. At Low Cost Conveyancing Services we have refined our business over a period of years
thus eliminating the need for more staff. Websites is one way, ie. http://www.convey.com.au which has
generated business for us and eliminated the need for additional phone staff. We act on peoples behalf when they are buying or selling property in Melbourne or throught out Victoria in the Conveyancing industry.