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]]> By: Randy Jenningshttp://www.infusionblog.com/live-events/great-ideas-at-the-marketingprofs-digital-marketing-mixer/comment-page-1/#comment-3651 Randy Jennings Sat, 08 Nov 2008 16:21:46 +0000 http://www.infusionblog.com/?p=534#comment-3651 I thought the readers of this blog would be interested in my recent experience with Infusionsoft "marketing". As you'll see from the email below, Infusionsoft advertised a marketing seminar that was to take this morning here in St. Louis. Though not overly excited to get up early on a Saturday to attend a seminar that started at 8:00 am, my interest in knowing more about Infusionsoft and the potential that its service could be of value to my company, Education Technology Partners, I went ahead and set my alarm to go off at 6:30 am.My wife and I arrived at the Hilton St. Louis Airport Hotel as listed in the invitation. Imagine my disappoint (as well as another dozen or so of other small business owners in St. Louis) to find out that the hotel staff knew NOTHING of an Infusionsoft event. No one from Infusionsoft was registered in the hotel or present in the lobby to explain the situation, and our calls to Infusionsoft at their headquarters in Arizona went unanswered. As the group milling around in the hotel lobby discussed and compared notes, all of us had received a series of emails from Infusionsoft indicating the date, time, and location of the event. Just yesterday all of us had received a CONFIRMATION email from Clate Mask himself.I am utterly shocked and disappointed by the complete lack of professionalism displayed by Infusionsoft. There is absolutely no excuse for such shoddy and unprofessional behavior from a company that claims to understand customer satisfaction and effective marketing. Infusionsoft, you are a joke. Rest assured I will do everything in my power to let other entrepreneurs and business owners know what a bogus organization you are.Randy Jennings President and CEO Education Technology Partners rjennings@edtechpartners.com <em>[redacted]</em>------ Forwarded Message From: Clate Mask Date: Fri, 7 Nov 2008 08:53:02 -0500 (EST) To: Subject: You are expected Hi Randy, We're reserving a seat for you tomorrow! As a business owner, you're a little busy...even overwhelmed. And (as much as I hate to believe it) you may be reconsidering your decision to attend the conference tomorrow. Well, I have just one quick word of advice. No matter what it takes to get there...attend this event! It's powerful! And, even the most seasoned Infusionsoft customers and marketing experts are going to walk away with their heads spinning. So, whatever it takes, plan to be there. Here are your conference details for the very last time: Time/Day: 8am - 12pm, Saturday, November 8th, 2008 City: St. Louis, MO Venue: Hilton St. Louis Airport, 10330 Natural Bridge Road, St. Louis, MO 63134 Until tomorrow! Sincerely, Clate Mask President, Infusionsoft To unsubscribe or change subscriber options click hereInfusionsoft 2065 W. Obispo Ave. Suite 103 Gilbert, AZ 85233------ End of Forwarded Message I thought the readers of this blog would be interested in my recent experience with Infusionsoft “marketing”. As you’ll see from the email below, Infusionsoft advertised a marketing seminar that was to take this morning here in St. Louis. Though not overly excited to get up early on a Saturday to attend a seminar that started at 8:00 am, my interest in knowing more about Infusionsoft and the potential that its service could be of value to my company, Education Technology Partners, I went ahead and set my alarm to go off at 6:30 am.

My wife and I arrived at the Hilton St. Louis Airport Hotel as listed in the invitation. Imagine my disappoint (as well as another dozen or so of other small business owners in St. Louis) to find out that the hotel staff knew NOTHING of an Infusionsoft event. No one from Infusionsoft was registered in the hotel or present in the lobby to explain the situation, and our calls to Infusionsoft at their headquarters in Arizona went unanswered. As the group milling around in the hotel lobby discussed and compared notes, all of us had received a series of emails from Infusionsoft indicating the date, time, and location of the event. Just yesterday all of us had received a CONFIRMATION email from Clate Mask himself.

I am utterly shocked and disappointed by the complete lack of professionalism displayed by Infusionsoft. There is absolutely no excuse for such shoddy and unprofessional behavior from a company that claims to understand customer satisfaction and effective marketing. Infusionsoft, you are a joke. Rest assured I will do everything in my power to let other entrepreneurs and business owners know what a bogus organization you are.

Randy Jennings
President and CEO
Education Technology Partners
rjennings@edtechpartners.com
[redacted]

—— Forwarded Message
From: Clate Mask
Date: Fri, 7 Nov 2008 08:53:02 -0500 (EST)
To:
Subject: You are expected

Hi Randy,

We’re reserving a seat for you tomorrow!

As a business owner, you’re a little busy…even overwhelmed. And (as much as I hate to believe it) you may be reconsidering your decision to attend the conference tomorrow. Well, I have just one quick word of advice. No matter what it takes to get there…attend this event! It’s powerful! And, even the most seasoned Infusionsoft customers and marketing experts are going to walk away with their heads spinning. So, whatever it takes, plan to be there.

Here are your conference details for the very last time:

Time/Day: 8am – 12pm, Saturday, November 8th, 2008
City: St. Louis, MO
Venue: Hilton St. Louis Airport, 10330 Natural Bridge Road, St. Louis, MO 63134

Until tomorrow!

Sincerely,
Clate Mask
President, Infusionsoft

To unsubscribe or change subscriber options click here

Infusionsoft 2065 W. Obispo Ave. Suite 103 Gilbert, AZ 85233

—— End of Forwarded Message

]]> By: Joe Mannahttp://www.infusionblog.com/live-events/great-ideas-at-the-marketingprofs-digital-marketing-mixer/comment-page-1/#comment-3606 Joe Manna Tue, 28 Oct 2008 15:57:29 +0000 http://www.infusionblog.com/?p=534#comment-3606 @David, Thanks it was a pleasure to meet you and as a first-time conference-goer, I had a great time. I look forward to more. Let me know if there is any upcoming conferences or advice that you'd like to share.@Ellie, Thanks for the kind words. We really enjoyed being along side all sponsors and getting to know everyone there.Thanks again for the comments, Joe @David,
Thanks it was a pleasure to meet you and as a first-time conference-goer, I had a great time. I look forward to more. Let me know if there is any upcoming conferences or advice that you’d like to share.

@Ellie,
Thanks for the kind words. We really enjoyed being along side all sponsors and getting to know everyone there.

Thanks again for the comments,
Joe

]]> By: Ellie Mirman - HubSpothttp://www.infusionblog.com/live-events/great-ideas-at-the-marketingprofs-digital-marketing-mixer/comment-page-1/#comment-3605 Ellie Mirman - HubSpot Tue, 28 Oct 2008 04:12:36 +0000 http://www.infusionblog.com/?p=534#comment-3605 Hi Joe - Thanks for acknowledging HubSpot and all the other sponsors! I thought it was a great event and you have a great write-up here of some of the main take-aways. Hi Joe – Thanks for acknowledging HubSpot and all the other sponsors! I thought it was a great event and you have a great write-up here of some of the main take-aways.

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