Many people ask me how to market their small business effectively with Social Media. The first question I ask is, “What do you want to do?” Small business owners become stuck on discovering their purpose in Social Media. I’ll give you the Cliff Notes introduction and three helpful tips on how to master Social Media.
Social Media describes the variety of interactions that happen over the Web between people. In most cases, these interactions take place between consumers, but nothing stops a small business owner from joining the conversation.
Typically, small business owners hear buzzwords like “Web 2.0,” “Cloud Computing,” and ubiquitously — “Social Media,” and believe they must participate, but don’t have any idea where to start. I’ve put together three fundamentals every small business owner should be doing already in social media.
Three Ways Small Business Owners Can Master Social Media
- Listen. As simple as this may sound, it’s often the most difficult. On the Web, there is a lot of interference that you need to tune out to find what you’re looking for. I recommend to all small business owners, to seek out blogs in their market, forums in their niche and key industry leaders. Therefore, if you sell organic pet food, you might look for pet-loving blogs or alternative-health forums to keep up in the industry. I list this first because it’s essential so you’re aware of your environment and are keeping pace with the industry. Google offers Google Reader so you can subscribe to your favorite blogs and (some) forums and offers Google Alerts which will notify you when new content hits the Web.
- Make a Presence. While you’re listening and following the conversations taking place in your industry’s blogs and forums, you should establish a presence for yourself. Online presence should be the root of your small business — if for nothing else, to provide a place for your customers to buy from you. You can establish online presence in a matter of minutes with a Web site, social networks such as Twitter, Facebook, LinkedIn, HubPages. I strongly suggest placing useful content on those Web destinations so you’re interesting and useful to your prospects and customers.
- Interact. It’s one thing to watch the conversation, but another to enter it. If you find an interesting article or topic — share it. Talk about it online by interacting in comments and forums. Remember, the purpose of this is to establish some credibility and provide value in the conversation — traffic (along with prospects) will naturally follow.
These tips are the essentials for every small business owner to master social media. However, there are a number of dynamics involved in order to declare your participation a success. If you’re not doing the above, you’re ignoring a huge opportunity. A great site to check the demographics of popular Web sites is QuantCast. It’s an incredible resource for any small business owner who would like to research where their customers are hanging out online.
Don’t merely engage in social media because I told you so. Take some time and discover where your customers and prospects are and become a leader there and they will naturally attract to you. Find your market, challenge yourself and find your comfort level before jumping right in.
I’ll leave you with a great illustration known as The Conversation Prism, created by Brian Solis. It breaks down the many ways that you can listen on the conversation in numerous Social Media networks available out on the Web. Click the image below to view it larger:
The Conversation Prism, created by Brian Solis
