At InfusionCon this year, the Infusionsoft Training team received a great deal of comments from many of you about how the Fusebox has helped you learn Infusionsoft. In addition to the positive comments, we also heard your suggestions for improvement on the articles and videos you would like to see added.
We have been hard at work getting more relevant and useful content in the Fusebox that will help new and current customers get help with the setup process. In the interest of letting you know what we’ve done, here is what we accomplished in the first quarter of 2009:
- Email Resource Center — We added over 20 articles that will help you understand email marketing and how to become a better email marketer and more.
- Getting Started Checklist -A helpful step by step guide inside your app that contains relevant links and videos to help you get setup quickly and efficiently; all from day one!
- Release Notes and Highlights -Wondering what changes are coming from the Product Management team? We now give you a Highlights page and separate page detailing ALL bug fixes, changes and enhancements on the Fusebox. These are highly important so you can see what’s happening in the next software update!
As I said earlier, we’re always working on adding more content to the Fusebox as well as giving you more options for live Webinars. I’m also happy to inform you that a new User Guide is coming, with added content and up-to-date features and functionality. You’re always welcome to post ideas and questions directly inside the Fusebox or even on the blog. We’ll review them and work on getting helpful and useful content out to you, the loyal entrepreneurs and small business owners.
So here is what we are working on for this quarter (Q2):
- Add Webinars that will discuss eCommerce, affiliates and the opportunity/sales process and work flow. These are really useful and would be great if you could get your whole team who uses Infusionsoft watching.
- Introduce more video articles, such as more video content built around certain processes and business automation (i.e. “trip wire marketing”, using trackable links with an event, lead scoring, etc.)
- Transition guides to easily help you understand jargon from other applications vs Infusionsoft verbiage (1Shopping Cart, Salesforce, etc.)
- Update the User Guide so it’s current with the latest features, processes and terms.
We are also updating articles and videos on a regular basis. Make sure you follow @InfusionHelp on Twitter to get the latest updates and happenings in Training!
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