I am Marianne Franco, Wallace and Gromit enthusiast, self-proclaimed Pop Culture Queen, and the proud owner of a 2 1/2 year old Shi-Poo named Willie (I dressed him up as an Ewok for Halloween one year, no joke). My hometown is Tucson, AZ (Go Cats!) and I’ve also lived in Reno, NV. I have a customer service background that spans over fifteen years. In 2003, I completed the Honolulu Marathon and it has been one of my proudest moments.
A long career in Customer service is like training for a marathon. Along the journey you encounter new people, experiences and knowledge. There are many obstacles, and rough patches and you wonder, “what was I thinking?”. You go home some days, defeated, unable to conquer that massive hill or get around an unforeseen injury. As you move forward you get stronger, learning what works and what doesn’t and those hills that seemed so gigantic and intimidating are only minor speed bumps. If you stick with it and don’t give up, you find that you have reaped many rewards and ammunition for success.
I came to Infusionsoft with the hope of working with a company that really understood what service meant. Previously I worked with large companies in the telecommunications industry and the online job posting market that really didn’t understand the qualities of good customer service. Such was my opinion, anyway, and it turns out I was right.
My two-year anniversary with Infusionsoft has come and gone, and I have had the ultimate pleasure in getting to know many clients during this time. When I started with the company, I worked with many struggling small business owners to come up with a transition plan for using Infusionsoft. Many were fearful of the process of moving data from an old out-dated system that didn’t work for them to a new unfamiliar small business marketing application. My job was to make this transition easier and dispel the myth that Infusionsoft was “difficult to learn.”
I’ll always have fond memories of working with some of the smartest and hardworking entrepreneurs out there who understood that Infusionsoft is the best way to go with their business. After a little over a year of learning more about Information Marketing, Real Estate, other industries and business processes out there, I moved into a new position — Simplification Specialist.
My job now entails documenting all of the features and How-To’s within Infusionsoft, plus a bit more. If you haven’t visited the Infusionsoft FuseBox yet, please do. Our little training department is very proud of the content housed in the FuseBox and we are tirelessly working harder to make it better and better.
I’m extremely excited now to be part of the Infusionsoft Blog, and I’d like to start sharing ideas and tricks about the software that I’ve learned these past two years. One of the first topics I’m thrilled to cover: Process Mapping. I know, it may seem like a boring topic, but I assure you, mapping out business processes helped many clients find clarity when setting up their application.
When I’m not working with my fellow Infusionites, I enjoy reading, movies, writing, teaching my dog to jump through a hoop, and art. I consider myself a staunch advocate for our customers, always pushing to get the best features and functionality from our software.
If you want, follow me on Twitter or connect on LinkedIn.
Simplification Specialist – Nice! [Everyone needs one of those!]
“Do less, better” has always been my mantra when consulting and coaching. It always amazes me – many businesses neglect to directly connect ALL their activities to the bottom line and/or customer.
Flywheel