Along with our redesigned website a couple weeks ago, we also launched our new Help Center that’s been designed to help users find the answers they need and learn virtually all the concepts of mastering Infusionsoft.
In the video below, Mike Bast explains what’s new and gives you a guided tour of the new Infusionsoft Help Center.
Watch on YouTube: Infusionsoft Help Center Overview
Here’s a summary of what’s new in the Help Center:
Search – We made search the centerpiece of the Help Center. Many users are accustomed to searching Google for help, so we combined the power of Google behind our search feature. What makes this search so awesome is that it searches all our support resources, giving users instant access to the answers you need.
User Guide – The User Guide is a user-friendly knowledge base that contains updated articles and tutorials for using Infusionsoft. Specifically, we target the “types” of users of Infusionsoft – from Sales Reps to Virtual Assistants and give them the right information they need in only a couple clicks.
Training – Knowing the strategy before going full-bore into the tactics is the difference between success and failure. We break down and explain all the useful marketing automation concepts with our wide array of training videos, webinars, tutorials, growth strategies, customer examples and email best practices.
Services – For users who need additional assistance with building their marketing strategy, data transition or individual training, we have premium services available and explain them in full detail. This is great for businesses who want to fast-track their marketing automation software success. Our team has helped over 6500 businesses implement Infusionsoft successfully and they’d love to help you.
Community – We have a new community area which includes easy-to-use discussion forums, upcoming user groups, quick access to the blog and the ability to suggest an idea to our Product Management team.
Developers – Attracting and supporting our growing base of developers is important to us. We’ve reorganized our documentation and have made it even easier for tech-savvy programmers to code up their next integration with Infusionsoft.
Support – In the unlikely event the extensive documentation and the variety of updated help articles wasn’t enough, or you simply want to get in touch with a friendly support representative, we’ve got you covered. We provide some helpful tips and quick access at any time to talk with us either by phone or online chat.
Our Training team is very proud of their efforts and continues to make enhancements to improve the user experience. This means tweaks to the UI, search algorithm and also analyzing how users interact with it. If you have any feedback, comments or suggestions, please let us know. We made it for you!
Posted In: Customer Service
