Comments on: Customer Support and Satisfaction http://www.infusionblog.com/customer-service/customer-support-and-satisfaction/ Email Marketing, CRM and Small Business Tips Thu, 09 Feb 2012 06:51:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Call Center Answering Services Vs Automated Telephones | Call Center Cafehttp://www.infusionblog.com/customer-service/customer-support-and-satisfaction/comment-page-1/#comment-12652 Call Center Answering Services Vs Automated Telephones | Call Center Cafe Sun, 27 Nov 2011 01:49:27 +0000 http://www.infusionblog.com/?p=2013#comment-12652 [...] Live Answering Services Company ProgramUnderstanding The True Definition Of Call CenterCustomer Support and Satisfaction if( navigator.userAgent.match(/Android/i) || navigator.userAgent.match(/webOS/i) || [...] [...] Live Answering Services Company ProgramUnderstanding The True Definition Of Call CenterCustomer Support and Satisfaction if( navigator.userAgent.match(/Android/i) || navigator.userAgent.match(/webOS/i) || [...]

]]> By: gravitygardenerhttp://www.infusionblog.com/customer-service/customer-support-and-satisfaction/comment-page-1/#comment-7521 gravitygardener Sat, 17 Apr 2010 15:57:40 +0000 http://www.infusionblog.com/?p=2013#comment-7521 Businesses are driven by the needs of their customers. Many companies perish because they cannot align their product or service to the needs and wants of the customer. Outstanding Customer Service is an evolutionary process that must be entrenched in the company culture or the customer will go elsewhere.<br><br>Gravity Gardener<br><br><a href="http://gravitygarden.com/build-customer-loyalty" rel="nofollow">http://gravitygarden.com/build-customer-loyalty</a> Businesses are driven by the needs of their customers. Many companies perish because they cannot align their product or service to the needs and wants of the customer. Outstanding Customer Service is an evolutionary process that must be entrenched in the company culture or the customer will go elsewhere.

Gravity Gardener

http://gravitygarden.com/build-customer-loyalty

]]> By: Gareth Martinhttp://www.infusionblog.com/customer-service/customer-support-and-satisfaction/comment-page-1/#comment-5405 Gareth Martin Thu, 11 Jun 2009 12:47:38 +0000 http://www.infusionblog.com/?p=2013#comment-5405 I recently found your support system to be ridged. I missed the cancelation date due to a misunderstanding of your Terms by three days, I am European and use a different date format and am now not being issued with a refund for a product I am not using. I feel ripped off by infusionsoft. I tried to cancel the subscription via the interface supplied but could not, I found that I had to email your customer support and do it manually. By the time i did this I found that my money was not going to be refunded, for a company that relies on your image on the social media networks I think you will find that I will not be recommending you to anyone because of this experience, indeed quite the opposite! I recently found your support system to be ridged. I missed the cancelation date due to a misunderstanding of your Terms by three days, I am European and use a different date format and am now not being issued with a refund for a product I am not using. I feel ripped off by infusionsoft. I tried to cancel the subscription via the interface supplied but could not, I found that I had to email your customer support and do it manually. By the time i did this I found that my money was not going to be refunded, for a company that relies on your image on the social media networks I think you will find that I will not be recommending you to anyone because of this experience, indeed quite the opposite!

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