Comments on: Customer Help: Phone vs. Online Support http://www.infusionblog.com/customer-service/customer-help-phone-vs-online-support/ Email Marketing, CRM and Small Business Tips Thu, 09 Feb 2012 06:51:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Flywheelhttp://www.infusionblog.com/customer-service/customer-help-phone-vs-online-support/comment-page-1/#comment-4419 Flywheel Wed, 25 Feb 2009 16:51:58 +0000 http://www.infusionblog.com/?p=1587#comment-4419 It is my belief that older people predominately use the phone because they don't usually get the answers they need via email. It is relatively easy to migrate customer support from phone to email. All the customer cares about is speed and accuracy. Prove to the customer they can get quicker, faster, and better answers via email or instant chat and calls to phone support decrease. One must first educate the customer on how to ask the right questions though.Flywheel It is my belief that older people predominately use the phone because they don’t usually get the answers they need via email. It is relatively easy to migrate customer support from phone to email. All the customer cares about is speed and accuracy. Prove to the customer they can get quicker, faster, and better answers via email or instant chat and calls to phone support decrease. One must first educate the customer on how to ask the right questions though.

Flywheel

]]> By: Norma Chttp://www.infusionblog.com/customer-service/customer-help-phone-vs-online-support/comment-page-1/#comment-4109 Norma C Sat, 31 Jan 2009 04:01:09 +0000 http://www.infusionblog.com/?p=1587#comment-4109 I think it depends on how soon you want an answer. I prefer email that way you have a record of what has been said between the two parties should you need to look back on it. But if you need an answer right away then I would say the phone.thanks Norma I think it depends on how soon you want an answer. I prefer email that way you have a record of what has been said between the two parties should you need to look back on it. But if you need an answer right away then I would say the phone.

thanks
Norma

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