At Infusionsoft, we frequently monitor the buzz in our space and witnessed several concerns from growing small businesses who use one of our respected competitors. A couple days ago, they axed their support offering for loyal customers. We understand how critical it is to deliver support to entrepreneurs — especially during a tough economy. Read more to see our message for online retailers who migrate to Infusionsoft.
We understand the economy is tough. We know it costs a lot to support people around the clock, but we also know what it takes to support the needs of entrepreneurs. Entrepreneurs don’t tolerate being told to pay up when they need help or guidance.
In a post that is heating up in the blogosphere by loyal 1ShoppingCart customers, they are fuming over the company’s switch to a paid support model with little or no communication from the company. So if you need help or have a problem, prepare to pay $34 per incident or $379 a year. We’re rescuing small businesses who need help. Help is a valuable asset that doesn’t go unnoticed by customers.
In order to support entrepreneurs who need to sell online, we have a very clear offer we stand behind if you switch to Infusionsoft.
Special Offer:
- Receive Unlimited free support
- 1-Hour Consultation with a Small Business Coach
- Call 1-866-800-0004 extension 1 and mention special code “FREE SUPPORT” to learn more.
We also cater to busy entrepreneurs and small businesses who don’t use the phone. We offer Twitter-based support [free], Community Support via the Fusebox [free] and Web-based tickets [free].
Small businesses can’t lose support when they are growing their business. We won’t let it happen. With Infusionsoft, you get live support at no charge and you even get a guarantee to double your sales.
[Photo credit Caitlinator on Flickr]
