In a survey released today, we discovered that an impressive, overwhelming majority (95%) of Infusionsoft users recommend it to others. This survey was delivered to users in their Infusionsoft application early this month. With over 900 respondents, with a variety of industries and small business backgrounds, one thing is clear — customers love Infusionsoft and what we have to offer.
This is not a surprise to us — our product has gone under a lot of progress recently which includes big strides in reliability and ease of use in using the software. We’ve also substantially improved our customer communications and a detailed awareness of software updates are made when product changes are made. Along with that, our support and consulting teams deliver solutions for entrepreneurs that work.
Customers responded on the survey with which features matter most to their Infusionsoft experiences. Answers include the ability to quickly segment marketing lists, manage and run multi-faceted campaigns (email, phone, direct mail, fax), organize and automate sales and “manage the chaos” of running a small business.
To be able to provide more than nine out of ten small business users value to grow their business during the recession, is quite amazing. I don’t know of any software company out there that is as focused on customer service and satisfaction as we are. Not only that, 90% of respondents stated they would purchase more Infusionsoft products and services in the future if presented to them. This is a true reflection that underscores the importance customer satisfaction — it’s connected to revenue, and thus we had our best quarter ever in Q2, 2009.
Results from the survey have been throughly reviewed by the team at Infusionsoft across marketing, sales, customer service and the executive team. We found it very insightful to gather this feedback and learn more about our awesome customers. Additional questions included their social media usage, small business demographics, a few statistics, and a general pulse check on what they use the software for. The feedback tells us we’re doing the right thing for small business, entrepreneurs and our customers!
We’re very proud to have delivered this level of service to the small business community. Customers of Infusionsoft can expect more stellar support from the only company that guarantees to double sales. Thanks again for making Infusionsoft number one for marketing automation software for small business. We can’t do it without you!
[Photo credit: richkidsunite on Flickr]
Posted In: Customer Service
