Customer Service
Customer Service blog entries and topics that small businesses and entrepreneurs can use.
FuseBox is Live
This morning, we launched our new customer support resources, known as the FuseBox. These new resources will help clients get answers quicker and get the helping hand they need to improve their experience with Infusionsoft.
Reminded of Disney’s Magic
I’ve been on a 10-day, road-trip vacation through the Midwest with my wife and five kids. We saw 10 states, a ton of interesting sites and more corn than I care to mention. With the exception of three 10-minute glances at my Blackberry, I left work completely alone. It was great and my family LOVED it. My [...]
Recession Impact on Small Businesses
I was watching the 6pm news last night, and heard a story about the impact small businesses have on the job market. It related: how small businesses generate 60-80% of all new jobs and are at the heart of our economy, how a recession would impact small businesses, and, again, how much small businesses impact [...]
Follow The Money
I recently read this article on B to B online. Being the VP of Customer Loyalty at a Software company made me really sit up and listen. What is this, someone questioning the NPS (net promoter score), isn’t that just a fancy way of saying customer loyalty. The NPS has long been [...]
Riding the Trains
At Infusion we have a strong desire to remember our original roots, our original passion, and our reason for existing- caring for our small business customers, and to put this focus in the front of everyone’s face- every day, we launched a new company wide customer loyalty building program- called Riding the Trains.
Some history..For those [...]
Apple Customer Loyalty
I’m in the process of moving to the Phoenix area from the LA area. On Sunday night I rushed out of my house in California with my iMac G5 under my arm. In my hurry, I forgot the power cord. CRAP!!!
I’m a tech geek. I need to be connected at all times. So, last night, [...]
Does CEM Replace CRM?
In response to this article: Does CEM Replace CRM?
Interesting- but more acronym speak for “forcing customers” to use the web…
Do you know anybody who says- Hey, Joe, I really love it when I call my bank and they make me press 4 options before I can talk to someone? Or, over dinner conversation, someone says, [...]
