Customer service is something we take seriously at Infusionsoft. Here are the latest posts on our technical support, customer success and what we’re doing to deliver amazing service for customers.
Many businesses will eventually realize that their online reputation is at stake when a disgruntled customer takes their complaints to the web. Choosing the best response for your critics is just as important as listening to them. I want to share a few examples that you can use to deflect criticism made against your business. (more…)
Posted In: Customer Service,Social Media
If there’s one thing we love, it’s getting together with you, our customers. We’re totally committed to your success. Over the past months, we’ve been able to help hundreds Infusionsoft users with our on-site Success Courses – the two day intensive training sessions held right on the football field in our office.
But sometimes, it just isn’t possible for all our customers to hop on a plane to Arizona (no matter how much they’d like to come play a little golf in the sunshine). (more…)
Posted In: Customer Service
In the coming weeks, you’ll hear more about our online community from me. I’m happy to inform you that we’ve made progress in rebuilding it so our users are even more connected, successful and can share tips and advice with other users. Here are some thoughts I have about it as we work on the next phase of community at Infusionsoft. (more…)
Posted In: Customer Service
The Infusionsoft Purpose is “to liberate and empower entrepreneurs so that they can enjoy doing business, wow their customers, and better serve their families and communities.” One key part of accomplishing this purpose is to develop training resources and experiences that enable customers to find the Infusionsoft-related information they need and to apply what they learn in their own business. (more…)
Posted In: Customer Service
Not many companies are proud to show off their customer service. Infusionsoft isn’t one of those companies. Our customer service team loves to help small business owners use Infusionsoft and answer any questions that come up in the process. I’ll explain how these people help you. (more…)
Posted In: Customer Service
Psst! Guess what? The Infusionsoft Success Course is about to hold another session at the end of October! Don’t miss out on possibly the last opportunity in 2010 to join us here at Infusionsoft central to have your mind blown and your marketing supercharged.
Posted In: Customer Service
From Infusionsoft 101 to Email Deliverability to the Key 3 and Automate & Grow Breakout Sessions, our most recent Infusionsoft Success Course received rave reviews. Each attendee came in with a different level of Infusionsoft “know how” and left with an increased understanding of the “hows and whys” behind using Infusionsoft in their own businesses. The Key 3 Attendees even had a chance to test drive our new Topic and Content Generator, and use it to come up killer content for their New Lead Campaign. (more…)
Posted In: Customer Service
