Customer Service
Customer Service blog entries and topics that small businesses and entrepreneurs can use.
Updates from the Infusionsoft Training Team
At InfusionCon this year, the Infusionsoft Training team received a great deal of comments from many of you about how the Fusebox has helped you learn Infusionsoft. In addition to the positive comments, we also heard your suggestions for improvement on the articles and videos you would like to see added.
Customer Support and Satisfaction
I’ve received some great comments on my previous blog entry, Customer Help: Phone vs. Online Support and the consensus seems to be, we need both. Can you believe it’s March already? Well, I’m going to follow up to your thoughts on my last entry.
Marianne Franco, the Simplification Specialist
I am Marianne Franco, Wallace and Gromit enthusiast, self-proclaimed Pop Culture Queen, and the proud owner of a 2 1/2 year old Shi-Poo named Willie (I dressed him up as an Ewok for Halloween one year, no joke). My hometown is Tucson, AZ (Go Cats!) and I’ve also lived in Reno, NV. I have [...]
Customer Help: Phone vs. Online Support
I read an article titled, “Phone vs. Email: What the customer wants” from an industry newsletter and it started me thinking… What do Infusionsoft customers want?
Recently, we added a new way, through our Fusebox, to submit your cases online in December ‘08. Good news to report, as last week, 40% of customers did just that. [...]
JoAnne Ravielli, Infusionsoft’s Newest VP Blogger
I am sitting here staring at the screen and wondering “where do I begin?” I have so much to share with you, but first, let me introduce myself. My name is JoAnne Ravielli, pronounced (ra-vel-lee) and yes, I know it looks a lot like Ravioli. I’m the Vice President of Customer Service and Support and the newest [...]
FuseBox is Live
This morning, we launched our new customer support resources, known as the FuseBox. These new resources will help clients get answers quicker and get the helping hand they need to improve their experience with Infusionsoft.
Reminded of Disney’s Magic
I’ve been on a 10-day, road-trip vacation through the Midwest with my wife and five kids. We saw 10 states, a ton of interesting sites and more corn than I care to mention. With the exception of three 10-minute glances at my Blackberry, I left work completely alone. It was great and my family LOVED it. My [...]
