Our resident Infusionsoft expert who has helped thousands of users on his Mastermind Webinars, Jordan Hatch, will release 10 helpful scripts on a webinar that will radically change your use of Infusionsoft for the better. Even if you don’t know much about the API, you’ll love hearing about what’s possible. Act quick — this webinar is Thursday morning at 9AM Pacific Time!

Infusionsoft is a very powerful sales and marketing software for small businesses. The open and accessible Infusionsoft API makes it even more powerful. Jordan will be drawing from his massive bank of Infusionsoft knowledge and will reveal 10 ready-made scripts that extend the functionality of Infusionsoft. If you’ve attended his Mastermind Webinars in the past, you know it’s going to be good.

The Infusionsoft Mastermind Webinars, which occur Thursday mornings at 9AM Pacific Time, are a great place to learn helpful tips and advanced techniques in using Infusionsoft. Register for the webinar now or browse the recorded archives to get your learn on!

You’ve probably heard the commercials telling you to gather all your gold jewelry (you know, the stuff you keep in the bottom of your sock drawer) and sell it to 1-800-Gold-Mongers, gold-is-so-fun-to-sell.com or the corner ‘We’ll Buy Gold and/or Used Lawn Equipment’ convenience store.

But this post isn’t about gold…it’s about another hidden treasure. You can’t sell this treasure (legally), but it can make you very wealthy (both figurative and literally speaking).

The hidden treasure we’re talking about is the collection of Growth Strategies we have on the Infusionsoft Help Center. These little jewels are buried deep in the chasms of the almost endless knowledge included on the site, but it’s time you discovered them.

We have created comprehensive articles about the things that matter most to business owners like you: Blogging, Capturing Leads on Facebook, Copywriting Tips, SEO Strategies, and much more. We’re constantly adding new content, too. In fact, if you have a topic you’d like to see, simply leave a comment and we’ll get right on it.

Oh yeah, I forgot to mention that the Growth Strategies are absolutely free. That’s right, no credit card, email, social security card, mother’s maiden name, or after hours cell phone number required. You click the button—you see the content. No questions asked.

We do ask that you don’t keep this stash of small business gold to yourself—we want you to tell everyone about the goodies you’ve now discovered. You can share this blog post, use the Like button on the Growth Strategies, or send out a nice Tweet.

… Or maybe you can use some of that money you made from selling your gold to buy some billboard space.

Do you enjoy the hidden treasures in the Help Center? Let me know which Growth Strategies are your favorites and what else you want to read about in the comments below!

It’s true, we love our customers. That’s why when we earn raving-fan customer feedback, we get more than a little excited. I’d like to share what recent customers have said about us and why it’s important. At our very core, our purpose has always been to liberate and empower entrepreneurs so they can enjoy doing business and have more time to spend doing the things they love. That purpose can only be realized when we provide quality service and support to our users.

Truth be told, it has been a journey for us. We are still fine-tuning our perfect customer service formula and how we communicate our appreciation and love for every user. There’s no denying that we care about all our users. From Success Coaches to our Training team, we have assembled the most compassionate, authentic and capable teams who are devoted entirely to the success of our users.

Thanks, Steve!

We subscribe to the thought that great customer service is no longer about telling people how great we are. It’s about producing results. And who better to tell you if our formula is indeed working, than the customers we strive to WOW every day? In the office, we forward many customer emails, Tweets, Facebook comments and survey responses around. It helps us keep a finger on the pulse of our users’ opinions on our company. Included below are some recent examples of what our users have told us. These babies keep us intentional about the way we serve. And we’re sincerely grateful to the customers who take time out of their busy schedules to share support for a company that cares about them. We thrive on the relationships we build with users — they propel us forward in our quest for 100% customer satisfaction.

In addition to our customer service teams (Tech Support, Success Coaches, Account Managers and Training), the entire company is highly educated in the problems and pains experienced by small business owners. And I mean everyone; it’s a customer-centric culture here! Our product management team thinks three steps ahead, solving tomorrow’s problems today. Our developers pride themselves on the reliability of the software. Our Systems team loves seeing “five-nines” (99.999%) on their uptime reports and the number of delivered emails going up and up. Our finance team loves customers who love us so much, they want to lovingly pay for their contract-free service. Our sales team is also eager to please customers because they have a high level of confidence every customer they welcome to Infusionsoft will be satisfied.

Uncovering the needs of entrepreneurs and paring them with the solutions they need is our specialty. We humanize our software, and it starts from the top down. From CEO to intern — providing spectacular customer service is everyone’s job. We want our users to know that we “get it,” we understand the peaks and valleys seen by entrepreneurs and we want to be with them at every step. It’s our mission to create the leading marketing automation software for small businesses that’s easy to use and powerful enough to make them grow fast. And we mean it!

So the next time you experience great service -or even underwhelming service- let us know, we’re all listening. You can just drop us a line. Or Tweet, Facebook, YouTube, Yelp or blog about us.

[Image credit: owenwbrown]

Along with our redesigned website a couple weeks ago, we also launched our new Help Center that’s been designed to help users find the answers they need and learn virtually all the concepts of mastering Infusionsoft.

In the video below, Mike Bast explains what’s new and gives you a guided tour of the new Infusionsoft Help Center.

Watch on YouTube: Infusionsoft Help Center Overview

Here’s a summary of what’s new in the Help Center:

Search – We made search the centerpiece of the Help Center. Many users are accustomed to searching Google for help, so we combined the power of Google behind our search feature. What makes this search so awesome is that it searches all our support resources, giving users instant access to the answers you need.

User Guide – The User Guide is a user-friendly knowledge base that contains updated articles and tutorials for using Infusionsoft. Specifically, we target the “types” of users of Infusionsoft – from Sales Reps to Virtual Assistants and give them the right information they need in only a couple clicks.

Training – Knowing the strategy before going full-bore into the tactics is the difference between success and failure. We break down and explain all the useful marketing automation concepts with our wide array of training videos, webinars, tutorials, growth strategies, customer examples and email best practices.

Services – For users who need additional assistance with building their marketing strategy, data transition or individual training, we have premium services available and explain them in full detail. This is great for businesses who want to fast-track their marketing automation software success. Our team has helped over 6500 businesses implement Infusionsoft successfully and they’d love to help you.

Community – We have a new community area which includes easy-to-use discussion forums, upcoming user groups, quick access to the blog and the ability to suggest an idea to our Product Management team.

Developers – Attracting and supporting our growing base of developers is important to us. We’ve reorganized our documentation and have made it even easier for tech-savvy programmers to code up their next integration with Infusionsoft.

Support – In the unlikely event the extensive documentation and the variety of updated help articles wasn’t enough, or you simply want to get in touch with a friendly support representative, we’ve got you covered. We provide some helpful tips and quick access at any time to talk with us either by phone or online chat.

Our Training team is very proud of their efforts and continues to make enhancements to improve the user experience. This means tweaks to the UI, search algorithm and also analyzing how users interact with it. If you have any feedback, comments or suggestions, please let us know. We made it for you!

With our spring 2011 release, Infusionsoft customers are now able to quickly and easily interact with Infusionsoft Technical Support by clicking the Help menu, then “Support Chat Online.” I’m excited to tell you about this great way to better support our users.

Online chat support will be available the same hours as our live telephone support: 7AM to 5PM, Monday through Friday. It’s a great benefit to our users because they don’t have to call and wait on hold if they have a simple question.

Our friendly support representatives will be available to answer any questions users have about the software and will be able to provide links to relevant training articles and videos that you can refer back to later.

We’ve had chat in “beta” mode for a few months with select users and have received very positive feedback from it. Here is some of the feedback people have shared with us:

“Not waiting in a phone queue with a phone to my head!  I can get on with other stuff while I wait.”

“Great for quick questions that I have while I’m busy working and don’t have time to call.”

“Allows me to stay focused on my job and get the answers that I need.”

Over the past couple of years, we have maintained an online Q&A section on the Help Center. The new chat support will replace the Q&A section of the Help Center. We hope the immediate, personalized attention now accessible through chat will be a far more effective way for users to get their questions answered.