Customer Service
Customer Service blog entries and topics that small businesses and entrepreneurs can use.
Why We Love to Hate Social Media
I won’t be the first to tell you most company executives have a love-hate relationship with Twitter. When the people love you and say it publicly, well… as a marketer you can’t help but bounce around like a jubilant schoolgirl. However, when your company goofs in some big (or small) way and it doesn’t go [...]
5 Customer Support Changes You’ll Love
I’m happy to share a handful of updates pertaining to our customer service that we provide to all Infusionsoft users. The changes we’ve made will result in better service, faster response and overall a thumbs up from you if you ever need help with Infusionsoft — consistently.
Do You Have a Henry? JetBlue Does!
Yesterday I hopped on a JetBlue flight from Phoenix to New York for Ramon Ray’s 12 Hours of Tech conference. The experience was something worthy of noting. Let me share it with you. It might change how you approach your business.
5 Lessons from the Airline Industry for Entrepreneurs
Today, I traveled into New York today and spent practically my entire day in an aluminum can, at 30,000 feet traveling about 530MPH. I flipped open my laptop to share a few observations about service, price and the overall customer experience and how you could implement a few principles shared by the airline industry. These [...]
Charge for Support? No Way!
At Infusionsoft, we frequently monitor the buzz in our space and witnessed several concerns from growing small businesses who use one of our respected competitors. A couple days ago, they axed their support offering for loyal customers. We understand how critical it is to deliver support to entrepreneurs — especially during a tough economy. Read [...]
“Social Support” — New Buzz Word?
Social media is all the buzz and Infusionsoft is right on board. With the introduction of our new dashboard, we now have the platform to catapult us into the wave of Internet socialites. In the future, you will be able to link to such sites as Twitter, Facebook, Linkedin and many other sites geared toward [...]
95% of Customers Recommend Infusionsoft
In a survey released today, we discovered that an impressive, overwhelming majority (95%) of Infusionsoft users recommend it to others. This survey was delivered to users in their Infusionsoft application early this month. With over 900 respondents, with a variety of industries and small business backgrounds, one thing is clear — customers love Infusionsoft and what [...]
