Customer Service
Customer Service blog entries and topics that small businesses and entrepreneurs can use.
5 Lessons from the Airline Industry for Entrepreneurs
Today, I traveled into New York today and spent practically my entire day in an aluminum can, at 30,000 feet traveling about 530MPH. I flipped open my laptop to share a few observations about service, price and the overall customer experience and how you could implement a few principles shared by the airline industry. These [...]
Charge for Support? No Way!
At Infusionsoft, we frequently monitor the buzz in our space and witnessed several concerns from growing small businesses who use one of our respected competitors. A couple days ago, they axed their support offering for loyal customers. We understand how critical it is to deliver support to entrepreneurs — especially during a tough economy. Read [...]
“Social Support” — New Buzz Word?
Social media is all the buzz and Infusionsoft is right on board. With the introduction of our new dashboard, we now have the platform to catapult us into the wave of Internet socialites. In the future, you will be able to link to such sites as Twitter, Facebook, Linkedin and many other sites geared toward [...]
95% of Customers Recommend Infusionsoft
In a survey released today, we discovered that an impressive, overwhelming majority (95%) of Infusionsoft users recommend it to others. This survey was delivered to users in their Infusionsoft application early this month. With over 900 respondents, with a variety of industries and small business backgrounds, one thing is clear — customers love Infusionsoft and what [...]
‘Don’t Judge By Issues, Judge by Resolution’
In this day and age of transparent customer communications made more apparent thanks to Twitter, Facebook, blogs, forums and the many forms of social media, businesses and customers are carrying on conversations right there for the entire world to see.
In an effort to shed light on how Infusionsoft is utilizing the latest forms of communication [...]
Why Do I Go to All These Meetings?
For those of you who have met our illustrious social media guru, Joe Manna, you will totally understand why he is so good at what he does for us in getting Infusionsoft buzz out for our customers, prospects and peers in the industry. But in this entry, I want to point out his biggest strength [...]
Updates from the Infusionsoft Training Team
At InfusionCon this year, the Infusionsoft Training team received a great deal of comments from many of you about how the Fusebox has helped you learn Infusionsoft. In addition to the positive comments, we also heard your suggestions for improvement on the articles and videos you would like to see added.
