Customer service is something we take seriously at Infusionsoft. Here are the latest posts on our technical support, customer success and what we’re doing to deliver amazing service for customers.
Our resident Infusionsoft expert who has helped thousands of users on his Mastermind Webinars, Jordan Hatch, will release 10 helpful scripts on a webinar that will radically change your use of Infusionsoft for the better. Even if you don’t know much about the API, you’ll love hearing about what’s possible. Act quick — this webinar is Thursday morning at 9AM Pacific Time! (more…)
Posted In: Customer Service
You’ve probably heard the commercials telling you to gather all your gold jewelry (you know, the stuff you keep in the bottom of your sock drawer) and sell it to 1-800-Gold-Mongers, gold-is-so-fun-to-sell.com or the corner ‘We’ll Buy Gold and/or Used Lawn Equipment’ convenience store.
But this post isn’t about gold…it’s about another hidden treasure. You can’t sell this treasure (legally), but it can make you very wealthy (both figurative and literally speaking). (more…)
Posted In: Customer Service
It’s true, we love our customers. That’s why when we earn raving-fan customer feedback, we get more than a little excited. I’d like to share what recent customers have said about us and why it’s important. At our very core, our purpose has always been to liberate and empower entrepreneurs so they can enjoy doing business and have more time to spend doing the things they love. That purpose can only be realized when we provide quality service and support to our users. (more…)
Posted In: Customer Service
Along with our redesigned website a couple weeks ago, we also launched our new Help Center that’s been designed to help users find the answers they need and learn virtually all the concepts of mastering Infusionsoft.
In the video below, Mike Bast explains what’s new and gives you a guided tour of the new Infusionsoft Help Center. (more…)
Posted In: Customer Service
With our spring 2011 release, Infusionsoft customers are now able to quickly and easily interact with Infusionsoft Technical Support by clicking the Help menu, then “Support Chat Online.” I’m excited to tell you about this great way to better support our users. (more…)
Posted In: Customer Service
I’m excited to announce that today we’re officially launching the new Infusionsoft Customer Referral Program. The program is simple: any current Infusionsoft customer will receive 1 month of Infusionsoft free (up to a $299 credit) for any new customer they refer. This is a great way for you to refer friends who you know would benefit from Infusionsoft and you get free service from us in return. (more…)
Posted In: Customer Service
Unfortunately, most entrepreneurs don’t come out of the womb knowing how to build an effective marketing plan. It’s something I and my team see every day when working with small business owners. I have a hunch why, and I’d like to offer a simple solution to improve your marketing this year. It’s the Perfect Customer Lifecycle. Think of it as a marketing plan that marries simple with an eye-opening epiphany. We like to think it’s the framework every business owner and marketer of a growing company uses when thinking about their sales and marketing funnel for prospects and customers. (more…)
Posted In: Customer Service
