Comments on: Reminded of Disney’s Magic http://www.infusionblog.com/customer-service/reminded-of-disneys-magic/ Marketing Tips, Marketing and Sales Automation, Company News Sat, 22 Nov 2008 06:23:37 +0000 http://wordpress.org/?v=2.6.3 By: Joel http://www.infusionblog.com/customer-service/reminded-of-disneys-magic/#comment-3489 Joel Tue, 09 Sep 2008 19:09:33 +0000 http://www.infusionblog.com/?p=128#comment-3489 Everyone can take a page from Disney's book. I worked at Disney for a summer and learned more about customer service in 3 months than I did in 4 years prior working in various retail establishments. Did you know that at Walt Disney World, ANY staff member is empowered to make a bad situation good? I was a "CP" or "College Program" employee - strictly speaking, the LOWEST rung on the ladder of employment. I had these forms that I could use (forgetting the name of the form) that if some kid spilled ice cream on him/herself, I could write (on the BLANK line) "Free T-Shirt" that they could redeem at any store in the park. Of course, these forms were audited to ensure people weren't abusing it, but I could even offer a guest a free nights hotel stay at a resort if I wanted to. Now THAT was empowerment. As for cleanliness, they actually did a study to see how far someone would walk with trash in their hand before they would throw it on the street. Walk into Magic Kingdom and see the streets lined with garbage cans. They're about every 20 feet. This was definitely on purpose. Good luck emulating this, as they seem to have some formula there to keep minimum wage employees happy. Not sure how they do this, but as evidenced by your wife, they sure do a good job. Everyone can take a page from Disney’s book. I worked at Disney for a summer and learned more about customer service in 3 months than I did in 4 years prior working in various retail establishments.

Did you know that at Walt Disney World, ANY staff member is empowered to make a bad situation good? I was a “CP” or “College Program” employee - strictly speaking, the LOWEST rung on the ladder of employment. I had these forms that I could use (forgetting the name of the form) that if some kid spilled ice cream on him/herself, I could write (on the BLANK line) “Free T-Shirt” that they could redeem at any store in the park.

Of course, these forms were audited to ensure people weren’t abusing it, but I could even offer a guest a free nights hotel stay at a resort if I wanted to. Now THAT was empowerment.

As for cleanliness, they actually did a study to see how far someone would walk with trash in their hand before they would throw it on the street. Walk into Magic Kingdom and see the streets lined with garbage cans. They’re about every 20 feet. This was definitely on purpose.

Good luck emulating this, as they seem to have some formula there to keep minimum wage employees happy. Not sure how they do this, but as evidenced by your wife, they sure do a good job.

]]> By: Clate http://www.infusionblog.com/customer-service/reminded-of-disneys-magic/#comment-2271 Clate Tue, 29 Jul 2008 04:22:26 +0000 http://www.infusionblog.com/?p=128#comment-2271 Nice post about vacations, Meny. I agree completely that we entrepreneurs usually unwisely hold ourselves back from taking vacations. I've observed a few reasons for this: - Fear. Fear that the fort will burn down while we're away. - Reward thinking. We think a vacation should be a reward (which it can be, but it can also be a great way to get out of a rut and unleash creativity) - Habit. We get into the grind sometimes and we just can't get out of it. - Martyrdom. I've noticed some business owners play the part of the martyr and subject themselves to slave-like labor to the business... because that's what the "hardest-working" guy/gal is supposed to do. These are all silly reasons to delay or refrain from a vacation. I tell business owners: if you can't take a vacation for yourself, at least do it for your loved ones... or the people who work for you. They'll love the new you when you come back. And they'll get along just fine without you. Nice post about vacations, Meny. I agree completely that we entrepreneurs usually unwisely hold ourselves back from taking vacations. I’ve observed a few reasons for this:

- Fear. Fear that the fort will burn down while we’re away.
- Reward thinking. We think a vacation should be a reward (which it can be, but it can also be a great way to get out of a rut and unleash creativity)
- Habit. We get into the grind sometimes and we just can’t get out of it.
- Martyrdom. I’ve noticed some business owners play the part of the martyr and subject themselves to slave-like labor to the business… because that’s what the “hardest-working” guy/gal is supposed to do.

These are all silly reasons to delay or refrain from a vacation. I tell business owners: if you can’t take a vacation for yourself, at least do it for your loved ones… or the people who work for you. They’ll love the new you when you come back. And they’ll get along just fine without you.

]]> By: Meny Hoffman http://www.infusionblog.com/customer-service/reminded-of-disneys-magic/#comment-2164 Meny Hoffman Sun, 13 Jul 2008 17:42:36 +0000 http://www.infusionblog.com/?p=128#comment-2164 Clate, I'm very happy for you! Vacation is an important part on being able to grow you business, more importantly it's a must if you are growing a family :). See my article about vacation http://www.steadyelevation.net/index.php?act=page&pid=152 Take care, Meny Hoffman Clate,

I’m very happy for you!

Vacation is an important part on being able to grow you business, more importantly it’s a must if you are growing a family :).

See my article about vacation

http://www.steadyelevation.net/index.php?act=page&pid=152

Take care,
Meny Hoffman

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