JoAnne Ravielli
What Exactly is ‘Company Culture’?
There has been a lot of buzz recently around building a great company culture. But what really is meant by “company culture?” Is it the football field located in the middle of our offices or our core philosophy proudly displayed on banners above the football field? Is company culture even tangible?
“Social Support” — New Buzz Word?
Social media is all the buzz and Infusionsoft is right on board. With the introduction of our new dashboard, we now have the platform to catapult us into the wave of Internet socialites. In the future, you will be able to link to such sites as Twitter, Facebook, Linkedin and many other sites geared toward [...]
Have You Had Your Infusionsoft Moment?
What is an Infusionsoft Moment? Well, let me give you a little story. As some of you may know, I run a non-profit rescue for Coatimundi (just Google ‘Coati’ and you will see their cute little faces. ) One day, my team of stellar support guys decided to surprise me with a website. Now the [...]
Why Do I Go to All These Meetings?
For those of you who have met our illustrious social media guru, Joe Manna, you will totally understand why he is so good at what he does for us in getting Infusionsoft buzz out for our customers, prospects and peers in the industry. But in this entry, I want to point out his biggest strength [...]
Customer Support and Satisfaction
I’ve received some great comments on my previous blog entry, Customer Help: Phone vs. Online Support and the consensus seems to be, we need both. Can you believe it’s March already? Well, I’m going to follow up to your thoughts on my last entry.
Customer Support Expectations
There are a number of things you can expect living out here in the desert of Arizona such as snakes, scorpions, and lots of dirt and dust just to name a few. But one thing you really wouldn’t expect, or even anticipate happening, is snow. So when I was snowed in yesterday it gave me [...]
Customer Help: Phone vs. Online Support
I read an article titled, “Phone vs. Email: What the customer wants” from an industry newsletter and it started me thinking… What do Infusionsoft customers want?
Recently, we added a new way, through our Fusebox, to submit your cases online in December ‘08. Good news to report, as last week, 40% of customers did just that. [...]
