Clate Mask
My Visit to Zappos: Great Company Culture
I had a great visit last week to Zappos where I took a tour of their facility and had lunch with CEO, Tony Hsieh. We took a trip out there to see how Tony keeps his troops focused on customers as well as plugged into the mission of the company. (Especially considering that they just [...]
Progress on Our ‘09 Annual Priorities
As promised a couple weeks ago, I wanted to provide a little update on how we’re doing with each one of our 2009 annual priorities. It’s important to me to maintain this transparency and open communication as to the progress we’re making together to revolutionize the way small businesses grow.
As you know, I’m very proud [...]
Annual Priorities at Infusionsoft (‘09)
Not too long ago, I shared our planning methodology with you about Infusionsoft. I talked about our Strategic Intent, Primary Objective, Strategies, Annual Priorities, Quarterly Tactical Operating Priorities (TOPs) and SMARTs. I decided to take a moment to tell you about how this planning methodology plays out at Infusionsoft and tell you about the progress [...]
Inside Infusionsoft’s Strategy and Operations
Not long ago, I posted about the need every business has to effectively blend strategy and operations. I’ve included the basic methodology we have used at Infusionsoft for over five years, and I must say, it works amazingly well. From high-level strategy to daily tactics, it all ties together. I’ll explain how.
An Age-old Business Problem
One problem that plagues nearly every business on the planet is how to strike the right balance of strategy and operations to drive the progress of the company. Big businesses, small companies, entrepreneurs, everyone grapples with this challenge.
